REFUND & CANCELLATION POLICY Last updated: October 2026 1. SERVICE PROVIDER PrimeWeb SaaS AI is provided by: Prime Web Consulting LLC 2355 Westwood Blvd. Los Angeles, CA 90064 United States Email: info@primewebconsultingglobal.com 2. CANCELLATION OF RECURRING SUBSCRIPTIONS Customers may cancel the future renewal of an eligible recurring subscription through available account functionality or by contacting: info@primewebconsultingglobal.com Cancellation stops future automatic renewal. Unless otherwise stated or required by applicable law, access normally remains available until the end of the subscription period that has already been paid. 3. REFUND REQUESTS Refund or billing-related requests concerning PrimeWeb SaaS AI should be submitted to: info@primewebconsultingglobal.com Please provide sufficient information to identify the account and transaction. Prime Web Consulting LLC will handle the customer request and, where a payment was processed through a separate merchant or payment provider, coordinate the necessary billing or refund process. 4. MERCHANT AND BILLING ENTITY For applicable transactions, payments and refunds may technically be processed through: Sell More With Video LTD Company Number: 17471363 Registered in England and Wales Registered Office: 71–75 Shelton Street Covent Garden London WC2H 9JQ United Kingdom Sell More With Video LTD acts solely as the merchant and billing entity for applicable transactions. Sell More With Video LTD is not the operator or provider of the PrimeWeb SaaS AI platform. 5. DUPLICATE OR INCORRECT CHARGES Verified duplicate charges or billing errors will be corrected and, where appropriate, refunded. 6. DIGITAL SERVICES PrimeWeb SaaS AI provides digital software and online services that may become available immediately following successful payment. Refund and cancellation rights may vary depending on applicable law, customer location, the nature of the service, and whether performance of the digital service has already begun. Nothing in this policy limits rights that cannot legally be excluded. 7. CONSUMER RIGHTS Consumers may have statutory cancellation, withdrawal, refund, or other rights depending on their jurisdiction. Where applicable law requires specific information or consent concerning immediate performance of digital services and statutory withdrawal rights, the applicable requirements will apply. Mandatory statutory consumer rights remain unaffected. 8. FAILED RENEWALS A failed payment does not by itself constitute a cancellation request. Where supported, customers may receive a grace or payment-recovery period before paid functionality is restricted. 9. CHARGEBACKS AND PAYMENT DISPUTES Customers are encouraged to contact Prime Web Consulting LLC first so that billing issues can be investigated and resolved. This does not restrict statutory rights or rights available through an applicable payment provider. 10. APPROVED REFUNDS Approved refunds will normally be returned through the original payment method and applicable payment provider. Processing time after approval may depend on the payment provider and the customer's financial institution. 11. CONTACT For cancellation, refund, subscription, or PrimeWeb SaaS AI customer-service requests: Prime Web Consulting LLC 2355 Westwood Blvd. Los Angeles, CA 90064 United States Email: info@primewebconsultingglobal.com